Why First Impressions Matter When it Comes to Onboarding with Peter Ord #206

Peter Ord is the Founder and CEO of GuideCX®, a leading provider of client onboarding and implementation tools for SaaS companies. With a focus on delivering value faster to clients, they offer advanced solutions that help project managers and client success teams invite, guide, and engage their customers.Peter's vision is to empower businesses to create a truly customer-centric onboarding experience that leaves a lasting impression, becoming the top choice for companies looking to enhance their onboarding process and drive customer success.In this episode we cover:00:00 - Intro01:19 - The Founding & Overview Of GUIDEcx07:18 - GUIDEcx Funding & Size Today07:55 - First Steps On Customer Experience & Why It Is Important15:37 - Setting Up The Most Important Metrics & KPIs18:41 - Customer Experience Trends And Technologies To Keep An Eye In 202323:00 - The 5 Steps To The Early Success of GUIDEcx27:44 - Advice To Scale SaaS Startups31:42 - Peter's Favorite Activity To Get Into a Flow State32:31 - Peter's Piece of Advice for His 25 Years Old Self33:21 - Peter's Biggest Challenges at GuideCX35:19 - Instrumental Resources For Peter's Success36:33 - What Does Success Means for Peter Today37:56 - Get In Touch With PeterGet In Touch With Peter:Peter's EmailPeter's LinkedInPeter's TwitterMentions:FedExUSPSAmazonIntercomDeltaGuy RazKristen HabachtBooks:The Mom Test by Rob FitzpatrickThe User Method by Jeff SchwartingThe Lean Startup by Eric RiesTag Us & Follow:FacebookLinkedInInstagramMore About Akeel:Twitter