Use High-Touch Strategies to Inform Your Digitally-Led Model
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According to Dickey Singh (CEO & Cofounder of Cast.app), most Digital CS approaches including low- and tech-touch models today aren’t effective. That's why this week he shares how Customer Success teams can take a working high-touch model to inform their digitally-led CS practices.
Use High-Touch Strategies to Inform Your Digitally-Led Model