Scaling? Here’s How to Get Ahead of a Declining Customer Experience
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The customer experience tends to decline as a company grows—but what can Customer Success teams do about it? In this episode, Natalie Fedie, VP of Customer Value at HighRadius, answers this question: she says too many teams look at customer health data too late. Natalie suggests analyzing customer health predictively with three specific steps.
Scaling? Here’s How to Get Ahead of a Declining Customer Experience