How CS Teams Can Help Support Orgs Be More Proactive
Release Date:
Nick Chang, Global Head of Customer Success at HPE GreenLake, joined us on the ‘nuffsaid podcast to discuss the separation of responsibilities between Customer Success and Support within enterprise organizations. In this episode, Nick argues against the long-standing belief that Support teams should only be reactive and shares his take on why the future may include CS and Support merging into one function.
How CS Teams Can Help Support Orgs Be More Proactive