Don’t Just Throw Together a Digitally-Led Engagement Model (Panel Discussion)
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Some say digital experiences are the future of Customer Success. But today, they’re a relatively new problem and everyone seems to have a different approach.
We recently held a discussion with three Customer Success leaders who have especially mature thinking around this problem; this episode is the full discussion. You’ll hear advice on team structure, tech stack, processes, and collaborating with peers in a low-touch engagement model.
Don’t Just Throw Together a Digitally-Led Engagement Model (Panel Discussion)