Tips for Launching a Digital CS Strategy, with Elisabeth Courland
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For Elisabeth Courland, Digital CSM at Agorapulse, launching a Digitally-Led Customer Success program is about starting with a solid foundation of understanding the customer, then deploying automation. In this episode, Elisabeth shares a trove of tips that anyone tasked with crafting a digital CS strategy will be able to quickly implement.
Tips for Launching a Digital CS Strategy, with Elisabeth Courland