CS Ops: The Force Multiplier Role
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In episode 2 of 4 with Pat Phelan (CCO of GoCardless and former CCO at Brandwatch), Pat explains why his first question when joining a new company is “Who is your CS Ops person?” because as he states, “If you don’t have an Ops person, I’m either bringing one with me, or I’m really not that interested.” Pat makes the case that CS Ops is a position that has 10x the impact of a normal role at any organization.
CS Ops: The Force Multiplier Role