An Incentive Structure that Drives a Customer-Centric Mindset
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In episode 3 with Rav Dhaliwal (venture capital investor at Crane - Rav was formerly the first UK employee at Slack where he founded the global Customer Success team), Rav offers a framework for founders trying to get Sales to start thinking longer-term and incentivize Success to be more involved in the sales cycle.
An Incentive Structure that Drives a Customer-Centric Mindset