What About Customer-Supplied Parts?

This week's call-in question comes from a Parts manager who's looking to get our take on customer-supplied parts. There is a bit of a give and take here. As Chris sees it, we shouldn't necessarily see this offer as an issue. There is an opportunity to make a friend here, and you do get to charge for the labor at the end of the day. But you do have to make things abundantly clear with the customer: we can put this part in for you, but we never diagnosed the car for you and we can't guarantee that your problem will be solved. Watch the full video for Chris and Christian's recommendations. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup