Holding Your Staff Accountable

This week's call-in question comes from a Manager who's struggling to hold his staff accountable when they under perform. Is it better to prune the tree and replace them? Or can you try to play to their strengths and use them strategically? Chris's advice is to ask yourself: How did we get in this situation? Chances are, there are tons of small things that your advisors aren't doing, and you've let that slide for far too long. You need to make those things non-negotiable. Set clear expectations of what's expected on every RO and every customer interaction and eliminate the grey area. Either your staff will step up to the challenge or they won't be up to snuff, but they'll know what's expected of them either way.  Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup