Ep. 254 - Human Element Series - The Origins of Empathy and How To Use It with Chris Voss

Today we are joined by Chris Voss. Mr. Voss is a former Lead FBI Negotiator and dynamic speaker who debunks the biggest myths of negotiation. Chris engages all groups with captivating stories, insights, and useful tips for business and everyday life. He has lectured on negotiation at business schools across the country and has been seen on ABC, CBS, CNN, and Fox News. Chris has also been featured in Forbes, Time, Fast Company, and Inc. Chris’s Keynotes are based on his book Never Split The Difference©. [April 8, 2024]   00:00 - Intro 00:20 - Intro Links -          Social-Engineer.com - http://www.social-engineer.com/ -          Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/ -          Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/ -          Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/ -          Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb -          CLUTCH - http://www.pro-rock.com/ -          innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/ 02:26 - Chris Voss Intro 03:25 - Good Work If You Can Get It 04:51 - A Donkey, A Clown & A Hippopotamus 08:52 - Emotions Are Contagious 10:02 - Proof of Life 13:23 - Mirror, Mirror 17:21 - Negotiation is a Language 18:44 - Empathy, Not Advice 22:28 - Be Willing to be Wrong 29:46 - Slaughter at Harvard 33:17 - Empathy Isn't Agreement 36:51 - Validating Perspective 38:27 - It Starts with Practice 40:43 - Mentors -          Parents -          Gary Noesner 41:39 - Book Recommendations -          Chip War - Chris Miller -          Never Split the Difference - Chris Voss 43:22 - Find Chris Voss online -          Website: blackswanltd.com -          Instagram: @thefbinegotiator -          Twitter: @fbinegotiator -          YouTube: @NegotiationMastery 44:23 - Guest Wrap Up & Outro -          www.social-engineer.com -          www.innocentlivesfoundation.org