Three essential components of highly effective listening

Highly effective listening is a conflict resolution superpower — it reduces defensiveness, diminishes extreme reaction, and increases open-mindedness. And it’s learnable. To be a highly effective listener, pay particular attention to these three essential components of great listening.

Episode transcript
The journal article
Every conflict contains a bid to be seen
Multitasking is bad for good listening
The downside of copious note-taking
Practicing transparency when overwhelmed by a long-winded talker
Seeing the equal human in front of us
Leading with our curiosity
The downsides of setting ground rules at the beginning of a mediation
Buy Tammy a coffee

To automatically receive transcripts of new episodes, plus Tammy's newsletter, subscribe here.