Q & A | Service Advisor Pro Tip: Turn Brand Complaints into Customer Loyalty | Fixed Ops

Ever had a customer bash your brand over a repair? In this Drive By, we tackle the age old question: How do Service Advisors turn brand complaints into customer loyalty? Learn the art of reframing negative experiences, building rapport, and using analogies to soften the blow of unexpected repairs. Discover why making friends is more important than fixing cars, and how empathy can transform your customer service game. Whether you're a seasoned Service Advisor or new to the Fixed Ops world, this episode is packed with practical tips to boost your CSI and keep customers coming back even when things go wrong. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup