Beyond Words: Communication Mastery in Orthodontics with Amy Demas

On this episode, we have a dear friend and returning guest, Amy Demas, back on the show!As you may or may not know, she is an expert in communication and even has a new book out, Communicate Excellence - Link to Purchase.Today, we are diving into communication from the perspective of a leader, and Amy will leave you with some amazing pearls to help you communicate better.https://www.communicateexcellence.com/ https://www.facebook.com/CommunicateExcellence/ https://www.instagram.com/amybcdemas/https://www.youtube.com/channel/UCxVN5zOi11-SYw9VQ1vof0g https://www.linkedin.com/in/amybcdemas/ SummaryIn this episode, Jill interviews Amy Demas, an engineer turned communication coach, about the importance of effective communication in the dental industry. They discuss the changing landscape of communication and the need to adapt to new technologies and patient preferences. Amy emphasizes the importance of structure and framework in communication, allowing for personalization while maintaining a branded message. They also explore strategies for improving communication skills in the practice, including active listening and empathy. Amy shares her involvement in charitable organizations and the importance of giving back.TakeawaysEffective communication is crucial in the dental industry, especially as patient preferences and technologies evolve.Adapting communication strategies to meet the needs of different generations and modes of communication is essential.Structure and framework provide a foundation for effective communication while allowing for personalization and branding.Active listening, empathy, and resolving conflicts are key skills for improving communication in the practice.Supporting charitable organizations and giving back to the community is an important aspect of business.Chapters00:00Introduction and Background02:28The Importance of Communication in the Dental Industry06:06Adapting Communication to the Changing Landscape09:26Key Communication Strategies for New Practices13:36Making Written Communication More Personable19:08Handling Tense Communication Situations26:14Improving Communication Skills in the Practice29:08Supporting Charities and Giving Back33:58Conclusion and FarewellAre you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice? Reach out to me- www.practiceresults.com. If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode. New episodes drop every Thursday! Episode Credits: Hosted by Jill AllenProduced by Jordann KillionAudio Engineering by Johnny Mitchell