The Amazing World of Difficult People
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Difficult people will enter our professional lives all the time. They show up in meetings, on customer calls, during brainstorming sessions, or in the bosses chair. They derail the conversation, erupt in fury, one-up everyone, or passively agree without commitment.
How do we cope with difficult people? What role does intent play in this behavior? What if you are the difficult person?
The Amazing World of Difficult People