LEADER DIALOGUE: Strategies to High Reliability – Deep Dive
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Craig Clapper joins hosts Ben, Lisa and Duffie for a "deep dive" discussion about strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status and understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems. Craig Clapper/Press Ganey [...]
LEADER DIALOGUE: Strategies to High Reliability – Deep Dive