Feedback & Performance Evaluation | ft. Ben Carcich & Aaron Smith from Building Better Games

Feedback and performance evaluation for employees is one of a company's most challenging, political, and sensitive topics.

However, without this practice done well, it will be tough to hold performance standards or see improvement in a team or company.

I would argue that if you are not doing this well, your team/company is doomed over the long term.

I discuss with industry experts and ex-Riot production leaders Ben Carcich and Aaron Smith from Valarin who are some of the most thoughtful and deep thinkers on leadership, production, and best practices.

OUTLINE:
0:00 Intro
3:50 Why feedback and performance evaluation is so bad at companies, toxic kindness
10:16 How to flip the script on feedback, why feedback is viewed negatively
14:45 Misunderstanding of psychological safety
19:40 Formal systems vs. informal systems
27:00 What did you say when you told them?
30:15 Why informal systems are more effective
30:45 How to optimize feedback delivery, shit sandwich and Impact model
40:00 How to proactively prevent having to give feedback, importance of setting expectations
45:44 Reducing feedback because feedback is overhead
48:40 Some people just can’t give feedback
53:18 Techniques to train people to give feedback - this takes time!
56:45 Time + risk of training someone to give feedback, are you creating a team-wide problem?
57:17 Performance evaluation
58:15 Importance of performance evaluation and how it can be counter-productive
1:00:40 Thinking about performance evaluation from foundational objectives
1:07:00 How to setup a performance evaluation system for your company
1:12:00 Different types of performance evaluation systems: Skills vs. performance targets vs. OKRs vs. stack ranking
1:28:58 Start, Stop, Continue
1:31:40 How to keep performance evaluation systems uniform
1:46:10 Final words of advice and contacting Ben and Aaron

👇 EPISODE LINKS:
- Building Better Games: https://www.buildingbettergames.gg/
- Building Better Games podcast: https://pod.link/1559448378
- Ben Carcich: https://www.linkedin.com/in/benjamin-...
- Aaron Smith: https://www.linkedin.com/in/doublearo...

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