Bob Gild: Craftworks USA

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“We've had quite a few of those project, you'd be surprised. Yeah, we develop client relations through that. So that's probably one of the big ones another big one would be quality so you can be making drawer boxes, you can be making shelves just make the best ones you can”



-Bob Gild





Welcome to a brand-new episode of the Woodpreneur Podcast. Today, your host Steve Larosiliere is joined by Bob Guild from Craftworks USA, a commercial architectural woodworking outfit based in the Pittsburgh area. We provide nationwide services, specializing in crafting custom pieces for various projects, including reception desks and more. I initially studied product design, but I found my way into custom furniture design and high-end built-ins after graduation. From there, I ventured into commercial drafting and estimating. Craft Works USA became the perfect fit for me, allowing me to explore both the design and business aspects of the industry.





Over the years, I've witnessed and contributed to the growth of Craft Works from a 10,000-square-foot shop to a 32,000-square-foot facility. The constant variety and excitement of new projects keep me engaged.



Listen now and get the whole story!



“ I thought about this a little bit. And I think, like a lot of the other millwork shops right now we have a great client base. So we're trying to learn, you know, the right times to say no, so we can grow the way we want to grow.”



-Bob Gild



The Role of Technology at Craft Works USA



We recently invested in Enertia to streamline our processes. Prior to that, we relied on multiple spreadsheets. Enertia has helped us tie everything together, making tracking and logging much more efficient. I oversee engineering, some strategic initiatives, and focus a lot on design-build methods. Currently, my role involves a significant amount of training and teaching, which presents its own set of challenges.





The Art of Leadership and Development



It's been a learning process for me. Teaching someone requires understanding how they want to learn and adapting to their style. Patience is crucial, especially when guiding individuals to discover their potential. It's a longer road, but witnessing their development is rewarding. Delivering on promises and ensuring client satisfaction is paramount. Quality craftsmanship is another key factor. We take pride in producing top-notch products that stand out.





Crafting a Unique Future for Craft Works USA



While growth is on the horizon, we aim to pace it more comfortably. We're focused on maintaining our current revenue levels and enhancing efficiency. Managing growth strategically is our primary objective. Perhaps it's through continuous education and storytelling, showcasing the artistry and craftsmanship behind each project. Helping clients understand the value we bring could redefine how projects are assessed.





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