Mastering Customer Service Excellence Case Study: The Power of Coaching Automation and Learning Validation

Discover the secret sauce for supercharging your team's customer service performance with our latest podcast episode featuring a guest expert on coaching automation. Through an engaging case study, we shine a spotlight on a 24-week program that transformed the way a client's team approached customer service, armed with tools like PowToon and Active Campaign. Get ready to take notes as we unveil a three-step process that guarantees relevance, automation, and validation of learning through dynamic assessments, ensuring your team isn't just going through the motions but truly leveling up their skills.Our conversation delves into the crucial aspects of creating content that resonates, setting up a seamless automation system, and implementing a learning validation strategy that goes beyond traditional LMS reports. As our guest walks us through the intricacies of this approach, you'll learn how to incorporate coaching questions into assessments that not only gauge retention but also provide ongoing guidance for your team. It's a masterclass in enhancing team capabilities and embracing the future of coaching technology, making this episode a must-listen for anyone eager to lead their team to new heights in customer service excellence.Take our coaching automation course and receive two one and one coaching sessions speaking directly to your coaching automation development needs. After the course we will provide you two one-on-one coaching sessions so we can help you apply coaching automation to your training and learning development needs.Course Link: https://progress-coaching-academy.thinkific.com/courses/the-coaching-automation-course 50 % Discount Co0in for Next 7 days: ca50Welcome to Coaching Conversations We have created a NEW service called Coach 2 YOU where leaders can assist short targeted 7 to 21 day programs to coach their employees without ANY of their own time to truly partner and assist in the coaching process. Get more info here: https://form.jotform.com/233504052497051 Check out my profile and under "Featured" we are now providing a Free Coaching course "6 Steps to Build a High Performing Coaching Culture" and asking for people who register to help share through our new system! Check it out: https://lnkd.in/d6-3u382 Free Course Access: https://lnkd.in/dHAStBEM