Building a Better Experience for the People of Veterinary Medicine with Andrew Luna

The United States is facing a lot of different crises nowadays, but only if we look closely, we’ll notice that Vet Med’s situation is far worse than everything else.
Employers spend thousands only to receive no application; job seekers have a poor experience and eventually fail to land the job they deserve.
Statistics say that by 2030, 75 million pets won’t have access to pet care, but as much as we want to counter that, we can’t, because our resources aren’t that efficient.
 
Right now, what we need is an initiative towards the industry’s betterment. Good thing Hound is here to guide us to take the first step.
 
Andrew Luna is the CEO of Hound and the Founder of The Pet Care Collective. He is incredibly passionate about culture and people and is building solutions for a better and brighter future in veterinary medicine.
 
In this episode, Andrew speaks his heart out as he talks about the critical state of Vet Med in today’s time. Here, he shares how Hound can help make the industry better by guiding people towards the betterment of its whole.
 
What you will learn from this episode:
Discover the crisis being faced by the Vet Med industry nowadays;
Understand how poor job search practice and experience play a huge role in the industry’s crisis; and
Find out how to be more successful in your practice as you dive into Hound’s guide in creating a culture that assures you a better Vet Med experience.

 
“Hound cannot do this alone. We’re solving one key piece that we think is really important. We want to make Vet Med more attractive, more sustainable, and keep people in the industry. But we need an entire collection of veterinary professionals, of businesses unifying to solve this problem together.” – Andrew Luna
 
Topics Covered:
 
01:22 – Andrew describes his ideal client: Independent or corporate consolidator in the United States that is hiring people
01:51 – Problem he solves for his clients: The crisis in veterinary medicine, as well as the occurrence of high employee turnover in the US
02:56 – The typical symptoms/pain points: The employers are wasting a ton of money posting jobs but receiving no applications while the job seekers have really poor job search and on-boarding/hiring experience
04:27 – The mistakes: Paying thousands of dollars for job posting, using ineffective tools, and having a 15-30% placement fee of veterinarians
05:51 – Andrew’s Valuable Free Action: “You can go to https://www.hound.vet and sign up for free.”
 09:42 – Andrew’s Valuable Free Resource: Read The Ultimate Guide for Awesome Culture in Veterinary Medicine and learn how you can create a great culture in your environment
 11:52 – Q: “Why?” or “Why now?” A: My why: I worked for four years in emergency health. I just intimately know the problems that we’re all facing in this industry and I sincerely want to solve them. I care a lot about this industry. I care a lot about the people. It blows my mind that nobody has done this already. Why now? Quite simply. The industry is growing. Pet owner demand is booming. Banfield has projected that maybe 75 million pets will not have access to care by 2030; however, our people are struggling. The practices can’t keep up. And if this persists, then I think that in the next five to 10 years, Vet Med could be in a pretty sticky spot.”
 
 
Key Takeaways:
 
“What we’re looking to do is we’re looking to build solutions that make it much easier and different in Vet Med to hire, recruit, and define jobs. We’re building a better experience for the people throughout their employee journey, starting with job search. We will soon also be releasing tools to create a better experience to those who are employed by their employer and supporting the employer in enriching the employment of their employees.” – Andrew Luna
“We’re in a state right now. The industry is really hurting. Everyone that I speak to – all my friends in the industry, veterinary and the HR – are all struggling, and the tools that they have access to today simply weren’t built for veterinary medicine. They’re not customized; they’re not solving the unique friction of this industry. So, Hound is coming in on building tools specifically for people in veterinary medicine.” – Andrew Luna
 
“Hound is here to create a better, more efficient, a newer, different way to manage this entire journey.” – Andrew Luna
“I care a lot about this industry. I care a lot about the people. It's a wonderful, beautiful industry, but we’ve got a lot of stuff that we need to fix. It blows my mind that nobody has done this already.” – Andrew Luna
“The industry is growing. Pet owner demand is booming. Banfield has projected that maybe 75 million pets will not have access to care by 2030; however, our people are struggling. The practices can’t keep up. And if this persists, then I think that in the next five to 10 years, Vet Med could be in a pretty sticky spot.” – Andrew Luna
 
 
People / Resources Mentioned:
 
Hound
Hound’s Blogs
The Ultimate Guide for Awesome Culture in Veterinary Medicine
The Pet Care Collective

 
Ways to Connect with Andrew Luna:
Email: andrew@hound.vet