World Class Stewardship

It’s all about saying thank you. In the world of fundraising, how you say thank you is almost as important as the thank you itself. You might think that you thank your donors for every gift and that there isn't an issue, but how do you thank your donors, to what level, and is there a wrong way to thank your donors? You would be surprised at the answer to that last question. To help with this discussion is Mark Litzler. Mark has a long, distinguished career as a fundraiser. Currently, he is in Cleveland working as the Director of Institutional Giving for The Cleveland Orchestra. Mark is also a published cartoonist. His work has appeared for years in the Wall Street Journal, Harvard Business Review, Barron’s, Readers Digest, and a number of American City Business Journals.In this episode you'll discover:Thank your donors, big or small 02:05What is world class stewardship? 02:26Definition of world class stewardship 03:11The basics of donor stewardship 04:09Should a nonprofit have a donor stewardship procedure? 05:26Is stewardship based on the size of the gift received? 06:06How would you say stewardship has changed with the pandemic? 08:33An example of stewardship with a millennial vs a baby boomer 09:57Examples of world class stewardship from an expert 12:50Is there a wrong way to thank a donor? 15:37Examples of "touchpoints" in stewardship 18:00Do donors ever thank you for the thank you? 19:24Coaches Corner Question - "Do you have any tips for growing our fundraising income this year?" 23:42This podcast comes to you from IMPACTability® powered by Soukup Strategic Solutions.IMPACTability® is an online coaching program that helps nonprofit leaders maximize their impact. With Impact Coaches, nonprofit leaders can achieve career goals and have a greater impact on the world around them. Impact Coaches will help you address real-world challenges that you experience in your own nonprofit. By focusing on your strengths as a leader, Impact Coaches can help you apply your knowledge and skills to have a greater impact.Nonprofit Coaching: https://impactability.net (Learn more about IMPACTability® and how to work with a nonprofit coach).Soukup Strategic Solutions, Inc. was founded in 2012 by the company’s president, Sheryl Soukup, to provide nonprofit organizations with expertise in fundraising and nonprofit management. The company offers consulting, coaching, and full-service grant writing, marketing, donor database management, strategic planning, and much more.Nonprofit consulting and outsourcing solutions: https://soukupstrategicsolutions.com/services (Learn more about the services offered by Soukup Strategic Solutions to nonprofit organizations.)Have a question for Coaches' Corner? Email IMPACTcoaches@IMPACTability.netVisit our websites at:https://soukupstrategicsolutions.com/ https://impactability.net/This podcast uses the following third-party services for analysis: Chartable - https://chartable.com/privacy