Runway To Recovery: Rapidly Changing Passenger Behavior & Expectations

The airport experience has changed significantly in the wake of the COVID-19 crisis. Travelers will encounter this new airport experience from the moment they enter PHL, up until the time they arrive at their next destination. Understanding passenger’s rapidly changing behavior and expectations has been a crucial factor in the development of the steps we have taken, and will continue to take, to make guests feel safe and secure in our airport facility. 
In this episode, PHL’s Director for Marketing and Branding, Kate Sullivan joins Chellie Cameron, CEO of the Philadelphia Division of Aviation, to talk about what has changed at PHL, and how these decisions were made.
To learn more about our steps towards recovery at Philadelphia International Airport, please visit phl.org/newsroom.