How to Develop More Empathetic Managers

This year is all about doubling down on retaining and developing our existing talent. This involves so many elements – employee engagement, creating a better employee experience – and many times this can boil down to the role of the manager. We have all heard the saying “people don’t leave bad companies, they leave bad managers.” So how do we train new managers? And how do we help train existing managers to become better managers – and more empathetic managers?

This week on All Hands, Mollie West Duffy and Liz Fosslien join Katelin Holloway to discuss…

What is emotional fluency and what’s its place in the workplace

How can we manage despair, anger, perfectionism while at work 

When managers need to act like coaches versus managers 


Mollie and Liz are the authors of the best-selling book Big Feelings: How to Be Okay When Things Are Not Okay. The book is full of powerful anecdotes, illustrations, and research-backed tips. In addition to authoring two books together, Mollie is the Head of Learning and Development at Lattice. Liz Fosslien consults with leaders at the Fortune 500 to help them build high-performing cultures of belonging. Liz is also the illustrator behind @lizandmollie on Instagram. 

Follow All Hands on Apple Podcasts, Spotify, YouTube, or wherever you listen to podcasts. Catch new episodes every other Tuesday. 

Learn more about how Lattice helps companies deliver great business results with smart people strategy at Lattice.com. Find us on Twitter @LatticeHQ.