Freshworks is shedding its employee-first DNA to reach its $1 billion dream

The results for the latest quarter for Freshworks are out and the US-based Saas company has beaten Wall Street estimates. It posted a revenue of nearly $600 million for FY 2023. Its losses, meanwhile, have narrowed by over 40%.Just a year ago, the story was slightly different. In the same quarter in 2023, the company saw a decline in its net dollar retention rate. Even though the free cash flow was healthy and the revenue climbed 20%, it looked like the comapny was struggling to retain its customers.Now of course, things have changed and this turnaround is all thanks to the rising demand for FreshWorks' AI-powered customer support and IT services products.But there’s more to it. And it has to do with the company’s employee-first approach.Tune in.Daybreak is produced from the newsroom of The Ken, India’s first subscriber-only business news platform. Subscribe for more exclusive, deeply-reported, and analytical business stories