Creating World Class Loyalty Programs with Dave from Bilt Rewards | Ep 165

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Hey there, points people! Today, I'm chatting with Dave from Bilt Rewards.

In this episode we dive into Dave’s impressive career working with many of the top loyalty programs in the world!  His revolutionary ideas have shaped much of the loyalty space as we know it.  We chat about the innovations he has made and how listening to the customers have revolutionized the brands he works with and what we may expect in the future of loyalty programs!

For those diving deeper into the world of points and miles, consider the Bilt card, which is the only card that allows you to earn points on rent without paying any fees.

If you are interested in supporting this show when you apply for your next card, check out geobreezetravel.com/cards and if you’re not sure what card is right for you, I offer free credit card consultations at geobreezetravel.com/consultations !

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Timestamps:
00:00 - Intro
04:37 - How Dave got into loyalty programs
05:43 - What made SPG's loyalty program stand out
09:28 - Building a hotel vs airline loyalty program
12:49 - Do loyalty programs like points and miles enthusiasts?
16:18 - Main changes in customer behavior Dave has seen in his career
19:28 - How do companies view their loyalty program?
21:18 - How Dave chose companies to work with
27:44 - How Dave would like to influence with Bilt's program
29:56 - US Customers vs other countries
32:04 - What to expect in the future of loyalty programs
33:44 - Are companies listening to their customers?
34:51 - Do loyalty programs hate when you sign up and leave?
40:52 - Conclusion

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