An inside look at BART’s customer call center

You won’t believe some of the questions that people ask when they dial up our customer call center. In the latest edition of “Hidden Tracks: Stories from BART” we take an inside look at the call center, which is open 365 days a year. We hear from some of the longtime staffers at the center and see what it’s like to handle hundreds of calls a day from across the Bay Area and the world.