Customer Experience Demystified: The day-to-day life of a Global CX Lead
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The role of a Customer Experience (CX) Lead is quickly growing to be one of the most important roles in an organization as they transform their business. This week, we talk with Rich Wilson, Global CX Lead at Kimberly-Clark Professional. He shares his 20 years experience watching the role CX evolve to what it is today.
Customer Experience Demystified: The day-to-day life of a Global CX Lead