236: The 6 steps to Handle Rate Increase Calls

 Ready to learn how to turn a potentially frustrating conversation about increased rates into more opportunities? In today’s episode, we are getting into the delicate art of handling insurance rate increase calls with grace and empathy. We share our step-by-step process to turn potentially contentious conversations into opportunities for education and understanding. We know how hard rate increase calls can be and by popular demand, we are here to share what has helped us gain the trust of our customers and reduce the stress for our agents. HIGHLIGHTS01:45 Bridging the communication gap of the rate increase to lower stress for both consumer and agent. 04:00 Gracefully Empathetic is the heart of customer service.07:00 Raising rates, raising understanding: A strategic path for dealing with upset customers.18:30 Unlocking opportunities with clever ways to approach the “ask” with customers.22:15 Gaining a heart-centered business by cultivating genuine care for customers.RESOURCES + LINKSWatch the full episode on YouTube: HEREJoin Thousands of Insurance Agency Owners and Build Your Business - With our Proven System Responsible for over 200 million in Insurance Sales! FREE 7-Day Demo TRY NOW  Learn to Become a 6 Figure Life Insurance Producer HERETrain Your New Hire in Just 10 Days HEREWould you like more information on our programs BOOK CALL   Unlock the secrets to success in the insurance industry ORDER THE BOOK NOW!  Connect Directly with Us:Text "BUZZ" to (816) 727-7610 to chat directly with Michael & Courtney    Share Your Feedback:Let us know what you loved about today's episode - leave us a google review! FOLLOWMichael + Courtney: @mandcweaverMichael Weaver: @_michealweaverCourtney Weaver: @courtneyvieYouTube: Michael and Courtney WeaverJoin Thousands of Insurance Agency Owners and Build Your Business - With our Proven System Responsible for over 200 million in Insurance Sales! FREE 7-Day Demo TRY NOW