From Contact to Contract: Enhancing New Patient Interactions in Orthodontic Practices

Welcome to the Hey Docs! Podcast with your host, Jill Allen.  Today, we're shining a light on SmileSuite technology with my friend and returning guest, Dr. Anthony Bonavoglia. SmileSuite is changing the game for orthodontists and their practices. Join us as we dive into the metrics that matter, the art of the new patient phone call, and a peek into the future developments from SmileSuite.  Let’s dive into it! Summary Anthony Bonavoglia, founder of SmileSuite, discusses the importance of understanding the busiest times for new patient phone calls in orthodontic practices. He shares data that shows the busiest times are 8:30-10 am and 12:30-2 pm, with Monday mornings being the busiest overall. He also highlights the trend of patients preferring to schedule appointments through text messaging rather than phone calls. Anthony emphasizes the need for practices to monitor and improve the quality of new patient phone calls, as well as the importance of balancing work and family life. https://getsmilesuite.com/https://www.facebook.com/MySmileSuite/https://www.instagram.com/getsmilesuite/ New Patient Phone Call Score Card http://getsmilesuite-7731839.hs-sites.com/smilesuiteinquiry-1 TakeawaysThe busiest times for new patient phone calls in orthodontic practices are 8:30-10 am and 12:30-2 pm, with Monday mornings being the busiest overall.Patients are increasingly preferring to schedule appointments through text messaging rather than phone calls.Practices should monitor and improve the quality of new patient phone calls to ensure a positive patient experience.It is important to find a balance between work and family life to maintain overall well-being.Connect With Our Advertisers Kaleidoscope - Orthodontic Digital MarketingGC Orthodontics - Manufacturing and Supply SalesSmileSuite - Customizable Presentation Software and Post-Consultation Follow-Up Chapters00:00 Introduction and Overview of SmileSuite 01:28 Gathering Data on Busy Times for New Patient Phone Calls12:21 The Impact of Phone Calls on the Patient Experience22:44 Patient Communication Preferences and Trends25:26 Upcoming Developments for SmileSuite28:47 Speed Round: Coffee or Tea, Favorite Podcast, Outdoor Activity, Being Remembered, Best Piece of Advice31:17 Conclusion and Farewell Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice? Reach out to me- www.practiceresults.com.     If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.    New episodes drop every Thursday!    Episode Credits: Hosted by Jill Allen Produced by Jordann KillionAudio Engineering by Johnny Mitchell