When It All Goes Wrong: Effective Conflict Resolution

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-homeHear it Here - https://adbl.co/3N9lsjI00:01:18 In an article published in the Journal of Managerial Sciences in 200900:01:48 The Different Types of Conflict00:02:02 Not all conflict is the same—take a look at some variants: Affective Conflict 00:02:23 Substantive Conflict 00:02:45 Conflict of Interest 00:03:02 Retributive Conflict 00:03:19 Conflict in Values 00:03:33 Goal Conflict 00:03:39 Displaced Conflict00:04:29 The Thomas Kilmann Model 00:05:34 1. Competing 00:06:22 2. Avoiding 00:07:17 3. Accommodating 00:08:01 4. Collaboration 00:08:48 5. Compromising 00:09:36 VOMP 00:09:58 Ventilation 00:10:48 Ownership 00:11:53 Moccasins 00:12:20 Plan 00:14:24 Uh Oh—We Talked and There’s Still Conflict00:15:21 How to Master High-Stakes Discussions and Stabilize Intense Emotions00:19:17 How to Navigate a Crucial Conversation • Conflict is inevitable whenever people differ, but it can be managed with grace and tact. Try to understand the type of conflict: affective, substantive, conflict of interest, retributive, conflict in values, goal conflict, or displaced conflict from somewhere else. • According to the Thomas Kilmann model, people come into conflict simply because they have different ideas, values, motivations, or wants. There are five conflict-resolution strategies according to degree of empathy and assertiveness: competing, avoiding, accommodating, collaborating, and compromising. Each has pros and cons and is best used in specific circumstances. Compromising (medium assertiveness and medium empathy) is usually a good bet all around.#Affective #Collaboration #Compromising #Conflict #CrosbyKerrMinnoConsulting #DisplacedConflict #Emotion #Empathy #GoalConflict #Kilmann #ProfessorAbdulGhaffar #QurtubaUniversity #RalphKilmann #RetributiveConflict #ThomasKilmann #Ventilation #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #HowtoSpeakEffectively #WhenItAllGoesWrong:EffectiveConflictResolutionPatrickKing