Using Salesforce as a Tool to Save the World with Tom Knox

In this episode of Agents of Nonprofit, I talk with Tom Knox, the Executive Director of Valley Clean Air Now, 501(c) nonprofit that focuses on vehicle incentive programs aimed at low income drivers. Valley CAN helps reduce air pollution, while simultaneously making driving more affordable and reliable for low income drivers.Topics we cover include:The transformation process from using pen and paper, to Excel, to Salesforce for capturing and managing data Building trust with customers while collecting dataThe differences in the human element of pen and paper data collection versus digitalTrusting your team in figuring out solutions for growing and improving your technologySome early green flags and warning signs for working with an agency to tell if they’re a good fitSalesforce’s ability to be a force for good and how cloud-based data management can be used to save the worldTo learn more:Valley CANIf you enjoyed this podcast, please consider leaving a review on Apple Podcasts, or your preferred podcast player. Thank you kindly!Support the Show.