Pricing in SaaS: Best Practices and Dark Patterns | Rob Litterst (HubSpot media)

Welcome to Growthmates — the place to connect with inspiring leaders to help you grow yourself and your product. Here you can learn how companies like Dropbox, Adobe, Amplitude, Canva, and many more are building excellent products and growth culture. Subscribe to get all episodes right to your inbox on katesyuma.substack.com.Listen now and subscribe on your favorite platforms — Apple, Spotify, or watch on YouTube (new!).This episode is supported by Appcues — make your product adoption easy!Appcues is the platform that helps you design, deploy, and test captivating onboarding experiences. Appcues created the Product Adoption Academy to help you level up your product adoption, and you can use it for free. Check out the “5-step Growth Flow Review” template which I created to help companies connect growth hypotheses with behavioral patterns to uncover meaningful improvements. Find an example of Dropbox Onboarding inside the template and apply it to review any growth flows: appcues.com/growthmates Get a 15% discount for my Self-Service Onboarding courseIf you're keen on Mastering Product Growth and User onboarding, join the upcoming course starting on the 15th of April. You will get personal guidance to create a stellar onboarding experience and frameworks to turn it into live. Get a 15% discount with promo code “growthmates”. Learn more and get early access → https://maven.com/growth-course/self-serve-onboardingThis time we talked to Rob Litterst who is leading HubSpot media and Building an insightful newsletter about Pricing in SaaS. We discussed his journey from sales to writing, the emerging trend of employee-generated content and a lot of things connected to user-centric pricing. If you listen to this episode, you will learn about:— Unethical pricing practices we should avoid— Why companies started shifting from Freemium to speed up monetization— And a dozen newsletters that Rob recommends to stay informed on important industry newsIf you find this show valuable, please share it with one of your colleagues or friends — it gives huge support to continue creating it. To receive all episodes right in your inbox — subscribe to katesyuma.substack.com Follow Growthmates updates on:* Substack Newsletter (for instant inbox delivery): https://katesyuma.substack.com/podcast* LinkedIn: https://www.linkedin.com/company/growthmates-podcast/* Instagram: https://www.instagram.com/growthmates_/Where to find Rob Litterst (HubSpot media):* LinkedIn: https://www.linkedin.com/in/roblitterst/* Newsletter: goodbetterbest.substack.comWhere to find Kate Syuma, Growth Advisor (ex-Miro):* LinkedIn: https://www.linkedin.com/in/ekaterina-syuma/* Newsletter: katesyuma.substack.com* X (Twitter): https://twitter.com/kate_syumaWhat we’ve covered in this episode:00:00 Introduction and Background01:30 The Importance of Pricing in SaaS06:17 Employee-Generated Content11:15 Creating the Newsletter Good Better Best16:35 Introducing Newsletters in Companies34:14 Issues with Amazon Prime and Black Friday Strategies36:15 Ethical Pricing Practices38:04 Transparency in Pricing42:55 Trends in Pricing Pages50:05 The Rise of Subscription ModelsResources referenced:* 15% discount for Self-serve Onboarding course (starts on 15th of April!): https://maven.com/growth-course/self-serve-onboarding?promoCode=getteamdiscount* “Good Better Best” Newsletter: goodbetterbest.substack.com* Ben Thompson's Stratechery: https://stratechery.com/* Newsletter: https://www.packym.com/newsletter* Big Technology Newsletter: bigtechnology.com* James Clear's “The 3-2-1 Newsletter”: https://jamesclear.com/3-2-1* Chris Black's “How Long Gone” podcast* Pulling Weeds With Chris Black: https://www.gq.com/about/pulling-weeds-with-chris-blackIf you enjoyed this episode, don't forget to share it with your colleagues and like-minded friends. For sponsorship and other inquiries reach out to ekaterinasyuma@gmail.com.Subscribe to get more episodes right in your inbox: katesyuma.substack.comThanks for reading Kate's Syuma Newsletter & Growthmates! Subscribe for free to receive new posts and support my work. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit katesyuma.substack.com