Customer Zero – App Modernization with Multi-Cloud

This is part of an ongoing series entitled “Customer Zero” where we talk with the member of the VMware IT leadership team who are the first to use the products that our engineering teams produce. Through conversations with IT and engineering, we see how they are leveraging the technology to solve the same hard problems our customers are challenged with. From Multi-cloud complexity and app modernization to the needs of the new workforce, we hear how they are changing IT and the business.In this episode, we are joined by VMware’s Sr. Director IT, Digital Customer Experience Engineering, Pankaj Purwar and Senior Director - IT Application Operations, Varinder Kumar as they discuss their journey of modernizing the mission-critical VMware Customer Connect application. During our conversation, they share their experience of transitioning the platform from a monolithic structure to a multi-cloud environment using microservices, and also discuss tackling performance and scalability challenges. They delve into creating a cloud-agnostic solution in a multi-cloud setting using Tanzu tools and the collaborative efforts that made it possible. They'll both touch on unexpected hurdles they encountered along the way and how they managed to keep business disruption to a minimum and downtime to zero.Links: Pankaj Purwar on LinkedInVarinder Kumar on LinkedIn