38. Why Do People Hire (and Fire) Employers?

The best independent projects that BSSE students take on after completing the course have (at least) one thing in common: They are important—relevant to our students’ interests, as well as to the wider world.  On this podcast, Maria Creixell (MBA 2019) and Ari Medoff (MBA/MPP 2011) share the findings from Maria’s research into why home health caregivers hire—and fire—employers, and what employers can do about it.  To conduct this research, Maria learned how to conduct Jobs interviews at the feet of the master, Bob Moesta, and she selected Ari’s company, Arosa, as her research site because of a connection she and Ari struck up through the HBS alumni network.  In a business that is entirely dependent on human capital, lowering search costs and improving employee retention are critical differentiators.  For all of you seeking to improve your performance in hiring and retaining employees, listen and learn!