269 - Designing Change: The Art of Service Design and Facilitation with Gerry Scullion

Your perspective matters! Click to send me a message.Fellow power-podcaster and community creator, founder of The Human-Centered Design Network, and teacher of the next generation of thinkers and doers, Gerry Scullion’s impressive list of founding projects is a true testament to his 21-year mastery of ‘service’.Episode 269 is an education into this world; Gerry introduces us to the principles, theories and practices of Service Design, where it intertwines with facilitation, and why design and facilitation are in fact, one and the same.We talk about ageism in design, bakery role-play, getting comfortable with uncertainty - and so much more!Find out about:The difference between Human Centric Design, Service Design and Design ThinkingWhy service design is a holistic experience that must look far beyond the screenWhat it means to hold the pen in a workshop and why distributing it to the group is crucial for democratisationWhy simultations like ‘investigative rehearsals’ help to explore the nuances and components of service businessWhy working with children is like training for a marathon in high altitudeGerry’s work in community building and facilitating supportive conversationsDon’t miss the next episode: subscribe to the show with your favourite podcast player.And download the free 1-page summary, so you can always have the key points of this episode to hand.Links:Watch the video recording of this episode on YouTube.Connect to Gerry:LinkedInThis is HCD CoachingThis is HCD Training Support the show:Make a one-off donation and contribute to the ongoing costs of running the podcast.Support the Show.**Click here to navigate through all episodes via this interactive podcast map.**If you're inspired by our podcast and crave similar conversations, consider joining Dr Myriam Hadnes' NeverDoneBefore Facilitation Community. **If you're keen to master the art of facilitation, discover our expert-led live, online Facilitation Courses at the NDB Academy. **If you enjoy the show, consider a one-off donation and contribute to the ongoing costs of running the podcast.