Authenticity, alignment, and building a modern law firm that people want to work for with Alistair Wells, founder of Tend Legal

In this episode, host Yiuwin Tsang sits down with Alistair Wells, founder of Tend Legal, to explore the fascinating journey of building a modern law firm that people genuinely want to work for. Alistair shares his inspiring story of transitioning from a traditional law firm to launching Tend Legal during the pandemic.They discuss the challenges and opportunities of reimagining a legal practice, emphasising transparency, and embracing authenticity. Alistair reveals how Tend Legal shifted away from hourly billing towards fixed fees and subscription models, creating a better client experience and reducing the pressure on employees.The conversation touches upon the importance of client alignment, how dressing informally can lead to better client relationships, and why authenticity is at the core of their business culture. Alistair also shares insights on team dynamics, client satisfaction, and the balance between client needs and business growth.Join Yiuwin and Alistair in this enlightening discussion on how Tend Legal is revolutionizing the legal industry, creating a space where both employees and clients feel valued and understood. Discover the power of authenticity in business and the incredible impact it can have on building a thriving and forward-thinking organisation.About Alistair WellsAlistair, founder and director of Tend Legal, is an experienced solicitor with a wide practice covering company, commercial, employment law and dispute resolution.Before founding Tend Legal, Alistair was a partner at Woodfords Solicitors in South West London, where he built up more than 13 years’ experience advising small and medium sized business on an array of issues ranging from business sales and acquisitions to employee share schemes. Alistair is known for his approachable manner, zen-like calm, and clear commercial legal advice.With three young children, there isn’t a lot of downtime, but when not working or reading bedtime stories, Alistair can be found listening to dusty old LPs, riding bikes and pretending not to watch cheesy US rom-drams.The Beautiful Business Podcast is bought to you in partnership with:Krystal Hosting - the UK's premium sustainable web hosting provider