Hattie B’s Recipe for Hot Success in Hospitality

In this episode of Hospitality Hangout, Michael Schatzberg, “The Restaurant Guy,” and Jimmy Frischling, “The Finance Guy,” are joined by guests Nick Bishop Jr, co-founder of Hattie B’s Hot Chicken, and Todd Williams, co-president and CFO of Hattie B’s Hot Chicken.A partnership that took flight over a few rounds of golf eventually grew into the beloved Hattie B's Hot Chicken. Nick reveals his family's 50-year legacy in the restaurant business, starting with his grandfather and continuing through his father and uncles. Todd shares his transition from accountant to partner in the restaurant. Todd emphasizes the inspiring and motivating nature of working with Nick and his father, describing them as the kind of people you want to "kick the sheets off every day for.”Key Takeaways: Origin of Hattie B's Name: Nick shares the importance of family and their passion for the restaurant industry. With a legacy spanning over 50 years, starting with his grandfather, the father-son duo eventually created Hattie B's, a name that honors multiple generations.Growing A Brand: Nick and Todd explore the power of marketing and social media. They highlight the "Shut the Cluck Up Challenge" as a fun and engaging way to involve guests. Jimmy and Shatzy attempt the challenge live, demonstrating the experiential nature of Hattie B's food and its impact on customer engagement.Hattie B's X-Factor: The incredible people behind Hattie B's drives its success. Their dedication to the mission and community ensures great food, dedicated service, and an overall exceptional experience. Todd highlights the importance of authenticity, deeply rooted in the traditional Nashville experience.Todd discusses the balance between using technology to improve operations without detracting from authenticity.Ambassadors of The Brand: Nick and Todd discuss the importance of making a positive impact in the communities where they operate.Hattie B's is rolling out its new breakfast menu at their Franklin, Tennessee location.Talking Back: The hosts explore what they believe the biggest restaurant tech trend will be in the next 3-5 years.Enjoy engaging discussions like "What’s Hot and Not," a Quickfire Round that's sure to spice things up, and other fun games that will leave you hungry for more.