Ep 482: Maximizing Customer Satisfaction and Empowering Teams with Stefan Debois

Sean: Stefan What would you say? And I'm hearing you speak, you sound very chill, you know, very relaxed, but very calculated as well. What would you say is your leadership style like? How do you lead your people?

Stefan: Yeah, leadership style. I like to split it between 10% visionary and 90% servant-like serving leader. So the leader needs to determine where the ship is going and also explain why we are going there. Our higher level objective is like automating the advisory process, but of course, enabling our clients to go without having to always add headcount to their business and we create a software layer to enable that. So have to explain to people what's also the value of that and also like the business or the vision, starting a company being an example for other entrepreneurs can also do that starting company in Europe because like a lot of our software is coming from the US, but we can also do it in Europe for the future generations. It's important because software is an important part of our economic system. So proving that we can also start a software company here, being a good employer, being an example, having a positive impact on future generations, that's some of the things that we want to do and that have to explain also to people that work here. They have a purpose. The other 90% is serving as a leader, making sure that the resources are provided, that everybody can be productive in his role, and that those resources can be software tools. Coaching external consultants provides all the resources, then it's almost sure that someone will be productive. And when someone is productive in his role, the company will also move forward and reach its goals.

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Simon Severino

Website: https://pointerpro.com/

LinkedIn: https://be.linkedin.com/in/stefandebois