Ep 477: Driving Business Excellence: Harnessing the Power of Infrastructure with Alicia Butler Pierre

Sean: How does company culture play into this? Alicia Have you seen company cultures do a 180-degree turn because you've accomplished taking them through this entire process?



00:00:13

Alicia: What I'll say is this I don't know if I've seen that type of a transformation, Sean, But what I do notice is a greater degree of transparency that may not have existed before and sometimes. It's not that people don't want to share. They don't know how to share or they may not understand the tools that are at their disposal to enable them to share information. I'll give you an example. With my team, we are fully remote.



We're in three different countries. So how on earth can we be transparent? We have to rely on digital technologies. And one of the things that we use is this wonderful tool called notion. Are you familiar with notion? I see your smile already.



00:01:11

Sean: I'm a software guy. I love, you know, if I could use a lot of software, I'll use a lot of software

00:01:18

Alicia: A lot of people still haven't heard of Notion. They've heard of Clickup or Monday.com, but they aren't aware of notion but notion has been such a game changer for us, Sean because, as you know, it's such a visual tool and I really cannot imagine how we would be able to operate. 



And this is not just, you know, I'm not getting paid by notion. You're not getting paid by the notion to say this. But truly, I cannot imagine how we would be able to function as a team cohesively if it were not for that tool, because we put everything in there. We have our processes in there.



We have our production schedules in there, we have directories, we have us, we kind of use it as a CRM, our customer relationship management tool we use, we use it as a project management tool so we can track all of the different things we're working on. It has been such a game-changer for us.



But it's also by leveraging that technology, it has enhanced our ability to be transparent, which ties back into your question about company culture for us. You know, I'll just use my own company as an example. Transparency is a huge part of our company culture.



The other quality or element that I've noticed within my own company as well as with the clients that I work with, is that educational piece. Believe it or not, most people do love to learn. We think that as human beings, we're so wired to do things a certain way and only that way. And we resist change and it is true.



We are human beings, we are resistant to change. But it all depends on how that change is being introduced to us.

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Alicia Butler Pierre

Website: https://www.eqbsystems.com

LinkedIn: https://www.linkedin.com/in/aliciabutlerpierre

Twitter: https://twitter.com/alicia_b_pierre

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