Outsourcing insights: navigating IT pitfalls

In mid-2024, the UK enacted a law quashing the convictions of hundreds of sub-postmasters after many were wrongly prosecuted for theft and fraud due to accounting errors in the software – Horizon – used by their employer, the Post Office. This scandal, alongside other recent controversies, has placed the spotlight on IT outsourcing projects and the potential pitfalls, both for buyers and for the public.