Building Predictability Into Your CS Organization

Rod Cherkas, CEO and founder of HelloCCO, joins Jeff Bruensbach this week to talk about creating predictability and stability through consistence processes, which come from building consistent skills.
In order to make this happen, CCOs (or those who aspire to become one) should focus on:
Building cross-functional relationships
Communicating effectively
Segmenting customers and building plans for each segment
Use 1:many processes for repetive CSM work
Help stakeholders learn customer experience

Connect with Rod here
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