WHAT DO LOVE & STRATEGY HAVE TO DO WITH CAHPS SCORES?

In this podcast, Chris interviews Janelle McCallum, Chief Clinical Operations Officer of TCN to discuss a very thought-provoking subject:   What do Love & Strategy have to do with CAHPS scores? After many trials and errors trying to figure out why CAHPS scores did not seem to reflect what we often have heard about our “great hospice care,” Janelle McCallum created a framework called “The 5 Gems of Quality”.  It is based on two paths:  Love and Strategy.  Both matter when it comes to excellent CAHPS outcomes.  Join us to learn more. Our GuestJanelle McCallum, Chief Clinical Operations Officer for Teleios Collaborative NetworkOur HostChris Comeaux, President & CEO, Teleios Collaborative NetworkTeleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast