Ep #76: Stop Estimating & Start Repair Planning with Michael Bradshaw

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)https://lombardequipment.com/Michael Bradshaw opens up about the way they do things at their very successful shop in Hickory, NC - K&M Collision. He taught a class on how to stop estimating and start repair planning. He feels that people lack a thorough repair process at every level so he shared how K&M does things.Some things he shares:They have verification processes in place so the next person in the process is responsible for signing off on the previous process. This creates a check point as the vehicle goes through the repair. They also have 150-200 photos of the vehicle through the process for verification, any issues, etc.K&M sells on the repair process and doesn't do "estimates"They communicate and educate the customer on the repairTheir process that they do not deviate on is:1) check-in the vehicle2) pre-measuring the suspension3) performing the pre-scan4) map the vehicle5) complete disassembly of the vehicleMichael will be teaching this course again with the SCRS lineup at SEMAReach out to Michael Bradshaw directly: Email: michael@kandmcollision.comWebsite: https://kandmcollision.com/Support the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134