Ep #56: The Disconnect with Female Customers with Katie Mares

As shop owners we think we are providing 5-star customer experience yet data shows that only a small percentage of our customers think the same thing! Where's the disconnect?As one of the most popular keynote speakers for her talks on 5-star customer experience and, more specifically, the female experience - Katie Mares talks with us about how men and women are wired and how we can grow our culture and the quality of customer experience. Katie has a Masters in Adult Training and Development and is the author of "CustomHer Experience"  which is set to release in February 2023.PRE-ORDER YOUR BOOK NOW! "CustomHer Experience" https://amzn.to/3sdLSqtMany businesses get it wrong when trying to market to women and it's imperative that we understand how the female and the male brains are wired to get it RIGHT!Katie also talks about how to deal with your female employees to get the most out of them and how to attract them.CustomHer Experience provides businesses with the insight, guidance, and tools to• better understand the female consumer, • transform the transactional service a woman currently receives into the alluring, interactional experience she craves, • adjust their approach when interacting with customers, and • ignite a spark in their teams and companies.PRE-ORDER YOUR BOOK NOW! -> CustomHer Experience ->  https://amzn.to/3sdLSqtReach out to Katie Mares directly:Email: katie@katiemares.comWebsite: https://katiemares.com/Facebook: https://www.facebook.com/katie.mares.16Instagram: https://www.instagram.com/katiemares/LinkedIn: https://www.linkedin.com/in/katie-mares-ctdp-mcatd-cpsa/_____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ To suggest any topics of discussion, to be a guest on Body Bangin', or for sponsorship opportunities please email the Micki Woods Marketing team at office@mickiwoods.comSupport the Show.For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134