How to Read People and Diffuse Crisis

Host KiKi L’Italien interviews two experts to tell us what we can learn about convincing others from a crisis communications expert and hostage negotiator! Communications expert Adele Cehrs and former FBI special agent and hostage negotiator Chip Massey talks with Association Chat about advanced communications skills every leader needs.  Body language can be super revealing. But did you know that FBI hostage negotiators do about 90% of their work over the phone, where body language isn’t even a factor? They use the power of their voice to connect with others and get what they’re after. It’s like closing a sale over a call. Whether you’re diffusing a crisis situation or trying to get a new client, everyone wants to get better at reading people. Learn some super comms skills in this interview with Association Chat!