Season 2: Episode 3: Hear from John Walker, Head of Customer Insights at Maersk
Release Date:
We are delighted to welcome John Walker, Head of Customer Insights at A.P. Moller – Maersk. Hear John interviewed by Jamie Thorpe, our Ipsos Head of XM in the UK. John speaks about the differences – and parallels – between B2B and B2C CX, shares his views on how CX is evolving and the ‘next challenges’ for CX professionals, as well as giving advice to those new to CX/wanting fresh thinking.
Head to https://www.ipsos.com/en to find out more about Ipsos, or get in touch with us at CustomerPerspective@Ipsos.com.
#Customer Experience #CX #XM #B2B #B2C #Customer
Season 2: Episode 3: Hear from John Walker, Head of Customer Insights at Maersk