Complaint Handler Turned Moët Hennessy’s Change Leader, Greg Morley: Everyone Should Be a Chief Change Officer

How did managing wild complaints at a call center prepare you to lead people operations and champion DEI initiatives at one of the world's most culturally diverse wine and spirits groups?
Fun fact: Part of the LVMH group, Moët Hennessy includes 26 houses, generating €6.6 billion in 2023 revenue. Renowned brands like Moët & Chandon, Krug, Veuve Clicquot, Hennessy, and Château d’Yquem epitomize prestigious origins and terroirs. This global portfolio blends heritage with innovation, authenticity with creativity in its exceptional champagnes, wines, and spirits.
A former account manager at GM, Paris-based Greg Morley began his HR and People Operations career at Walt Disney World, where he worked for over 15 years. His career has taken him from Paris to Hong Kong and Shanghai. Subsequently, he joined Hasbro to continue his work in talent management and HR. He was also part of the organizing team for the first Gay Games held in Hong Kong in 2022.
Currently, Greg is the Global Head of Diversity, Equity, and Inclusion, and Regional HR Director for Asia Oceania at Moët Hennessy. He serves on the advisory board of Simmons University's Institute for Inclusive Leadership and is about to launch his first book, 'BOND,' which explores building a sense of belonging at work and in life.
Episode Breakdown:
4:06 — Greg's Odyssey: From a call center to Walt Disney and Moët Hennessy.
5:44 — Leveraging Experience: How did Greg's frontline commercial role prime him for a longstanding career in HR and People functions?
8:00 — Strategic Alliances: Mastering CEO partnerships as a senior HR leader or CHRO.
10:01 — Transforming DEI: Rewiring systems from the inside out for local, regional, and global impact.
17:52 — Navigating Complexity in Diversity: Balancing the blessings and burdens of Moët Hennessy’s diverse, multi-layered culture.
25:17 — Unveiling 'Bond': Greg's upcoming book—its inspirations, its goals, and what it hopes to solve.
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Greg Morley and Vince Chan

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