Is There Exceptional 3DP Customer Service?

In this WTFFF?! episode Tom and Tracy discuss how some 3D Printer manufacturers are building brand loyalty by providing exceptional customer service. One thing that we have learned in business is that you can not have exceptional customer service without allowing for “exceptions.” Here is where US companies may have an advantage over foreign competition. It is hard enough to build brand loyalty when you have a US office and customer service team, forget it if you are trying to service US customers remotely from your native country.
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