Episode 21: Behavioral Insights With Alicia Miller

In this episode Alicia Miller explores the concept of behavioral insights and how tax administrations can leverage it in their operations. She also shares insights from a publication she co-authored - Behavioural Insights for Better Tax Administration: A Brief Guide.
Alicia Miller is the Director of Analytics Research and Technology Division (OCPO) at the United States Internal Revenue Service. She is also a Co-founder of OECD FTA Community of Interest on Behavioural Insights and Co-Author, Behavioural Insights for Better Tax Administration: A Brief Guide.