Episode 03: Behind the Buzzwords: True Stories of Process Transformations

In this episode of Process Transformers, Lukas N.P. Egger talks with Sebastian Westphal, Head of Digitalization at Deutsche Bahn, a veteran of process transformation, who shares hands-on experiences. Sebastian explains why so many companies struggle with the "supreme discipline of bringing together all ... processes, systems, and data." Hear his take on how to drive tight, excellent program management without creating separate organizational structures. Sebastian provides experience-based guidance and shares his vision of an environment where "every employee has a user experience that is close to the individual user experience on your smartphone." Don't miss this insider view on securing organizational buy-in, avoiding missteps, and crafting a compelling vision to enable transformation success.